Jumat, 18 November 2016

Task 5 Complaint Letter of book

PT. AMSTRABENA
Jl. Jamblang J12 No. 21
Bogor 21024, West Java
INDONESIA

October 20th, 2016

Your Ref : AP/FF/03
Our Ref : ME/A/02

Mr. Alfonsus Pandu
The Marketing Manager                                                     
PT. Final Fantasy
Jl. Sejauh mata Menandang No.100 B
Jakarta 12510

With respect,
Goods shipment of PT. Final Fantasy include:
20  pcs, How To Be A good Fashion Design cat Ref R241F10
30 pcs, Fashion Design Drawing and Presentation Ref F132B03
35  pcs, Fashion Illustration for Designer cat Ref A304H40
20 pcs, Inside Fashion Design cat Ref K2007Z02
            15 pcs, Psychology Of Fashion cat Ref P157S00

We have received. Upon service of the aunty, we say thank you.
However, at the time an order is opened, we found some damage to the goods that we ordered. As for some of the damage that we’ve found in:
·         We have 5 pcs Fashion had dirt all over it of title How To Be A good Fashion Design cat Ref R241F10 
·          Partially book of Psychology Of Fashion are sent does not correspond to what our message.
·         6 broken cover book of title Inside Fashion Design cat Ref K2007Z02 
As the faulty delivery, We apologize for sending back these items, and we hope PT. Final Fantasy immediately replace it with a new one.
Along with this, we send the goods purchase invoice attachment to facilitate the presence of completion in the problem above.
For your attention of Mr / Mrs, we said thank you.

Yours Sincerelly,

(Signature)
Maria Enggar
Sales Manager



REFERENSI :


Sabtu, 29 Oktober 2016

Task 4 Order Letter Books

PT. AMSTRABENA
Jl. Jamblang J12 No. 21
Bogor 21024, West Java
INDONESIA

Your Ref : AP/FF/03
Our Ref : ME/A/02

Mr. Alfonsus Pandu
The Marketing Manager                                                     
PT. Final Fantasy
Jl. Sejauh mata Menandang No.100 B
Jakarta 12510

Our Order for Books
Dear Mr/Mrs,
We have received your letter of 01 October 2016 and thank you for sending your catalog so promptly. It arrived within a few days of my request. Please send we the following items:
20  pcs, How To Be A good Fashion Design cat Ref R241F10
30 pcs, Fashion Design Drawing and Presentation Ref F132B03
35  pcs, Fashion Illustration for Designer cat Ref A304H40
20 pcs, Inside Fashion Designn  cat Ref K2007Z02
            15 pcs, Psychology Of Fashion cat Ref P157S00
We shall pay for the goods by banker’s transfer on receipt of your invoice and request delivery within four weeks. We should be grateful for your prompt delivery as the goods are urgently needed.

Yours Sincerelly,

(Signature)
Maria Enggar