Bonjour: Task 5 Complaint Letter of book

PT. AMSTRABENA

Jl. Jamblang J12 No. 21

Bogor 21024, West Java

INDONESIA

October 20^th, 2016

Your Ref : AP/FF/03

Our Ref : ME/A/02

Mr. Alfonsus Pandu

The Marketing Manager

PT. Final Fantasy

Jl. Sejauh mata Menandang No.100 B

Jakarta 12510

With respect,

Goods shipment of PT. Final Fantasy include:

20 pcs, How To Be A good Fashion Design cat Ref R241F10

30 pcs, Fashion Design Drawing and Presentation Ref F132B03

35 pcs, Fashion Illustration for Designer cat Ref A304H40

20 pcs, Inside Fashion Design cat Ref K2007Z02

15 pcs, Psychology Of Fashion cat Ref P157S00

We have received. Upon service of the aunty, we say thank you.

However, at the time an order is opened, we found some damage to the goods that we ordered. As for some of the damage that we’ve found in:

· We have 5 pcs Fashion had dirt all over it of title How To Be A good Fashion Design cat Ref R241F10

· Partially book of Psychology Of Fashion are sent does not correspond to what our message.

· 6 broken cover book of title Inside Fashion Design cat Ref K2007Z02

As the faulty delivery, We apologize for sending back these items, and we hope PT. Final Fantasy immediately replace it with a new one.

Along with this, we send the goods purchase invoice attachment to facilitate the presence of completion in the problem above.

For your attention of Mr / Mrs, we said thank you.

Yours Sincerelly,

(Signature)

Maria Enggar

Sales Manager

REFERENSI :

Bonjour